One point, two levels (new, written for this page)
Both versions answer the same point of an email to a building manager: describe a problem with your bedroom window. The levels are Prepiva’s estimates of where answers written like this usually sit.
Typical of answers around level 5
The window in my bedroom is broken. It is very cold. Please fix it soon.
Typical of answers around level 9
Since the storm last Tuesday, my bedroom window no longer closes completely, so cold air comes in all night. Could someone repair it before the weekend, when the temperature is expected to drop to minus fifteen?
What changed:
- Content/Coherence: specific details (since when, what exactly is wrong, what it causes) instead of a general complaint.
- Vocabulary: precise words (closes completely, repair, expected to drop) instead of broken and very cold.
- Readability: ideas linked with since, so and when, instead of three short separate sentences.
- Task Fulfillment: a polite request with a reason for the timing, which suits a building manager.