Email: a problem with a bicycle you bought (about level 9)
Three weeks ago, you bought a second-hand bicycle from a local shop, Spokes & Pedals, to ride to work. Since then, the brakes have started to squeal, and on Monday the chain came off twice on your way home. Your receipt includes a 30-day warranty on repairs.
Write an email of about 150–200 words to the shop’s manager, Mr. Dubois. In your email, do these three things:
- Explain what you bought and when.
- Describe the problems you have had.
- Say what you would like the shop to do.
Sample email (179 words, inside the 150–200 range)
Dear Mr. Dubois,
I am writing about the blue city bike I bought at Spokes & Pedals on October 13. I paid 280 dollars for it, and your mechanic tuned it before I took it home.
Unfortunately, the bike has not been reliable. About a week after I bought it, the brakes began to squeal every time I slowed down, which is embarrassing on a quiet street at seven in the morning. Then, on Monday, the chain came off twice on my way home from work. The second time, I had to walk the bike the last two kilometres in the rain.
Since my receipt includes a 30-day warranty on repairs, I would like you to check the brakes and the chain free of charge. I ride to work every day, so I would be grateful if the work could be done on a Saturday, when I can drop the bike off in the morning and pick it up before closing time. Could you let me know if that is possible?
Thank you for your help.
Sincerely,
Priya Nair
| Dimension | Estimated level | Why |
|---|---|---|
| Content/Coherence | 9 | All three points, each with specific details (the date, the price, what happened on Monday) and a clear request with a time that suits the writer. |
| Vocabulary | 9 | Precise, natural words for the situation: reliable, squeal, free of charge, drop the bike off, grateful. |
| Readability | 9 | One paragraph per point, varied sentences and clear links between them; no errors. |
| Task Fulfillment | 10 | Every point is covered for a shop manager, polite but firm, inside 150–200 words. |
| Overall | About level 9 | The rounded average of the four, as Prepiva’s rating computes it |
What would raise it:
- Make the request harder to refuse: name the Saturday and offer a second time in case the shop is busy.
- Add one sentence on what the problem costs the writer, such as being late for work, to strengthen the request without sounding angry.
